šReturn & Refund Policy (Beverage Products)
1. š¹ Mandatory Unboxing Video (Very Important)
To request any return or refund, an unedited opening video of the courier package is mandatory.
The video must clearly show:
ā¢The sealed package before opening
ā¢The unboxing process
ā¢The product condition inside
No claims will be accepted without this video, as beverages are consumable items and quality verification is essential.
2. ā±ļø Return Request Window
All return or damage claims must be raised within 24ā48 hours of delivery.
Requests beyond this timeframe will not be considered.
3. š¦ Eligible Reasons for Return
Returns/refunds are only applicable in the following cases:
ā¢Damaged or leaking bottles
ā¢Incorrect product delivered
ā¢Missing items in the order
ā¢Expired product (if delivered)
4. ā Non-Returnable Conditions
Due to the nature of edible products, returns are not accepted if:
ā¢Product has been opened or consumed
ā¢Taste preferences or personal dislike
ā¢Minor packaging dents without product damage
ā¢Claims made without proper proof (video and images)
5.š° Refund Process
Once approved, refunds are processed within 5ā7 business days
Refund mode:
Original payment method, or
Store credit
6. š Replacement Policy
ā¢In valid cases, a replacement product may be shipped
ā¢Replacement is subject to stock availability
7. š Reverse Pickup (Not Applicable)
ā¢Only in rare cases, our team may arrange a pickup
ā¢Product must be kept unused and in original packaging
8. š How to Raise a Request
While raising a request you must keep handy your :
ā¢Order ID
ā¢Unboxing video + clear images
Contact Zavian customercare via: contact details mentioned on the Website (Zavian.in)
or on mail (apcteabusiness@gmail.com)
9.ā ļø Quality & Storage Disclaimer
Our beverages are sensitive to temperature and storage conditions
Improper handling after delivery will not qualify for returns
10.š Final Decision
All return/refund requests are subject to internal quality verification
The brand reserves the right to approve or reject claims