Shipping & Returns

Shipping Policy
Our products are shipped by us within 24 hours of you placing an order. It generally take 1-7 days for the product to reach the customer. If there are any delays, the customer is notified with an email regarding the same.

Return & Exchange Policy
While we do not typically accept returns or exchanges, we understand that circumstances may arise where you receive damaged goods. In such cases, we are committed to addressing the issue promptly.

Please carefully review the following guidelines for reporting damaged goods:

1. Reporting Damaged Goods: If you receive a product that is damaged, defective, or different from your order, we kindly request that you report the issue to us within 3 days of receiving the package. This allows us to promptly assess the situation and provide a resolution.

2. Contacting Customer Support: To report damaged goods, please contact our customer support team via [apccustomercare@gmail.com/+91-9773644517]. When reaching out, kindly provide the following information:

    I. Your order number
    II. A clear description of the damage or issue
    III. Relevant photographs showcasing the damage, if applicable

3. Investigation and Resolution: Upon receiving your report, our customer support team will initiate an investigation into the matter. We may request additional information or photographs to assess the situation accurately. Rest assured, we will handle your concern with utmost care and work towards a satisfactory resolution.

4. Refunds or Replacements: Depending on the circumstances and product availability, we will offer either a refund or a replacement for the damaged item. Our team will guide you through the necessary steps for either option. Please note that refunds are typically processed using the original payment method within specified number of days as per discussion.

We appreciate your cooperation and understanding regarding our return policy. By promptly reporting any damage or issues, you help us maintain the quality of our teas and improve our services.

Please note that this Return Policy is specific to damaged goods and does not cover returns or exchanges for any other reasons. For any further inquiries or concerns, please do not hesitate to contact our dedicated customer support team.

Thank you for choosing Zavian :)