Store Policy

At Zavian, we value our customers and strive to provide exceptional customer care. Our Customer Care Policy outlines our commitment to ensuring customer satisfaction and addressing any concerns or queries promptly and effectively.

1. Wholesale Inquiries: We welcome wholesale inquiries and recognize the importance of building strong partnerships with businesses that share our passion for tea. Our customer care team is specifically trained to handle wholesale inquiries and provide the necessary assistance.

2. Customer-Oriented Approach: We prioritize the needs and preferences of our customers. Our customer care team is dedicated to delivering personalized assistance, maintaining a friendly and empathetic attitude throughout all interactions.

3. Prompt Response: We understand the importance of timely communication. We aim to respond to customer inquiries, feedback, and complaints within 24 hours during business days.

4. Multiple Contact Channels: We offer various channels through which customers can reach out to us, including phone, email, and social media platforms. We strive to provide efficient and convenient options for customers to connect with our customer care team.

5. Knowledgeable Staff: Our customer care representatives are well-trained and possess a comprehensive understanding of our products and services. They are equipped to provide accurate information, guide customers, and offer appropriate solutions to their concerns.

6. Problem Resolution: We are committed to resolving customer issues promptly and to their satisfaction. Our customer care team will listen attentively, investigate any problems, and work towards a fair resolution, striving to exceed customer expectations whenever possible.

7. Product Assistance: We are here to assist customers with any questions or difficulties related to our tea products. Whether it's brewing instructions, recommended blends, or general information about our teas, our customer care team is ready to provide the necessary guidance.

8. Feedback and Suggestions: We actively encourage customers to share their feedback and suggestions with us. We value their input as it helps us improve our products and services. We take customer feedback seriously and use it to drive innovation and meet evolving customer needs.

9. Continuous Improvement: We are committed to continuously improving our customer care services. We regularly evaluate our processes, train our staff, and leverage customer feedback to identify areas for enhancement and provide an exceptional customer experience.

10. Customer Satisfaction Guarantee: We stand behind the quality of our teas. If a customer is not satisfied with their purchase, we offer a satisfaction guarantee. We will work diligently to resolve the issue, whether it involves a replacement, refund, or alternative solution.

By adhering to this Customer Care Policy, we aim to foster a strong and enduring relationship with our customers. We believe that exceptional customer care is essential to our success and will always strive to meet and exceed customer expectations.

If you have any further questions or require assistance, please do not hesitate to contact our customer care team.